RETURNS
We operate a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused
- In its original packaging
- Complete with all accessories and documentation
Change of Mind Returns
If you wish to return an item because you have changed your mind, a 15% restocking fee will be deducted from your refund.
This fee covers handling, inspection, repackaging, and administrative costs associated with processing non-fault returns.
Original delivery charges are non-refundable unless the item is faulty or supplied incorrectly.
How to Start a Return
To request a return, please contact us at:
Returns must be approved before being sent back. Items returned without prior authorisation will not be accepted.
Approved returns should be sent to:
8 Joyce Avenue
Stoke on Trent
ST6 7PF
United Kingdom
Return shipping costs are the responsibility of the customer unless the item is faulty or we have made an error.
If you are returning goods from outside the United Kingdom, please note that transit times may be longer.
Damages and Issues
Please inspect your order immediately upon receipt.
If your item is defective, damaged, or incorrect, contact us straight away so we can assess the issue and resolve it promptly.
Faulty or incorrectly supplied items will not incur a restocking fee.
Non-Returnable Items
We cannot accept returns for:
- Custom or personalised products
- Special order items
- Sale items
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before purchasing.
Exchanges
The quickest way to obtain a different item is to return your original item (subject to approval) and place a new order separately.
European Union Cooling-Off Period
If goods are shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.
Returned items must meet the same eligibility criteria outlined above.
Where the return is due to a change of mind, the 15% restocking fee will apply.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to your original payment method
- The 15% restocking fee (where applicable) will be deducted
- Processing may take up to 10 business days
- Your bank or card provider may require additional time to post the refund
If more than 15 business days have passed since your return was approved, please contact us at [email protected]